Delta Air Lines Gets First Position in The Quality Rankings of 2019

Among the evaluations, the US American airline won as best service provider in the 2019 quality ranking

 The US American air company Delta Air Lines won first place in the worldwide latest Airline Quality Rating (AQR). This is an annual study developed by researchers at Wichita State University and Embry Riddle Aeronautical University that evaluates airlines based on some important criteria for passenger well-being and corporate performance. 

 This research considers aspects like luggage loss, consumer complaints, punctuality and involuntarily refused shipments.

 The director, Gil West, commented about the company’s achievement: “Today\’s recognition is truly special for Delta, as it reflects the efforts of over 80,000 employees, who serve and care for our customers.” 

 This first place prize just adds up to several recent success episodes, including the top spot on the list of best and worst airlines in the United States in 2019. They also won most punctual airline in the world, by The Points Guy, and best airline in the United States, according to the Wall Street Journal.

Delta Air Lines
Image: Miguel Ángel Sanz / Unsplash

 Air Company Delta Air Lines 

 The company has its headquarters in Atlanta, conducting more than 5.000 shipments per day. But considering Delta’s affiliated companies, such as SkyTeam, the airline delivers over 15.000 daily shipments. Considering that, it is important that the company’s current goal is to become the best US airline in Latin America and the Caribbean as well.

 But for that to turn into reality, the company relies on a team of more than 80 thousand employees. And it is recognized as the best place to work for women and members of the military. We should take into account that the Delta CEO, Ed Bastin, was named one of the \”Leading Leaders of the World\” by Fortune magazine in 2018.

 In the beginning of the 2000’s, Delta was almost bankrupt. However, it began to form partnerships and reconstruct itself. Nowadays, it wins several awards and offers quality services regarding luggage, reservations, promotions, comfort and safety for consumers.

Delta Air Lines
Image: Miguel Ángel Sanz / Unsplash

 Flight Classes 

 The company works with different kinds of classes, but the availability depends on the plan and on the type of flight. Take the executive option Business Elite, which is available on the Boeing ER planes, for example. In this class, passengers can receive special treatment with a sophisticated food and drink menu, as well with the In-Flight Entertainment seating program. Other premium options are Domestic First Class and Economy Comfort Class. The simplest choices are International Economy Class (international flights) and a Domestic Economy Class (exclusive for domestic flights).

Services Offered By The Air Company 

The luggage transportation is included in the ticket price, but if it exceeds the company’s maximum limit, it will charge extra, just like additional services during the flight, like on board internet use.   
 Considering food, Delta Air Lines offers in-flight snacks like pretzels, peanuts or cookies, usually accompanied by a drink. Beer, wine and other alcoholic options are available for sale, and some planes have extra meals available.

Delta Air Lines
Image: Trac Vu / Unsplash

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